Welcome to the Support Center for the MK Data Hub

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Here you are able to log helpdesk support requests on a number of issues relating to the MK Data Hub including:

  • MK Data Hub account access issues
  • MK Data Hub API issues
  • MK Data Hub Catalogue issues
  • MK Data Hub data on-boarding issues
  • MK Data Hub network access issues
  • MK Data Hub security and privacy concerns
  • MK Data Hub password re-set
  • MK Data Hub portal issues
  • MK:SMART Apex suite issues

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

Be sure to browse our Frequently Asked Questions (FAQs) before opening a ticket

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